Returns and complaints
We know that returns and complaints can be complicated. We hope that the products you ordered met your expectations. However, if you would like to return, exchange, or file a complaint, we have done our best to make the process easier for you. Select a section below:
- CONVENIENT RETURNS
- NON-RETURNABLE GOODS
- OUR RETURN POLICY
- MAKE A RETURN
- EXCHANGE
- COMPLAINTS
1. Convenient returns
1. REPORT A RETURN IN A FEW EASY STEPS
Just click the "send a return shipment" button, which will take you to the Convenient Returns form - this way you can send a parcel from home, Żabka, or a parcel locker without having to print a label or go through complicated login procedures.
2. PREPARE YOUR RETURN SHIPMENT
Pack the items you want to return. Make sure the items you've packed are safe.
3. WAIT FOR YOUR REFUND
We will refund your money within 14 days of accepting your return.
Convenient returns are provided by AlleKurier
2. NON-RETURNABLE GOODS
1. In accordance with consumer law, products such as underwear, bottles, cosmetics and hygiene products ARE NOT SUBJECT TO RETURNS / EXCHANGES.
2. If a customer wishes to return a product included in a promotional set (full-price product + discounted/free product), they must return the entire set.
3. Refunds are not available to other business entities that received a VAT invoice for the purchase of goods.
3. Our returns policy
1. The customer has the right to withdraw from the sales contract within 14 days of receiving the order. If 14 days have passed since the delivery of the purchase, unfortunately, we cannot offer a cash refund. In exceptional cases where the returns deadline has passed, please contact us by email – we will try to propose a satisfactory solution.
2. Products purchased in a stationary store are not returnable – they can be exchanged for another product or a gift voucher in our store.
3. To be eligible for a return/exchange, the item must be unused, in the same condition as when received. It must still have the tags attached (if any were attached by the manufacturer), and must be unwashed. It must also be returned in its original packaging along with a completed returns form.
4. Make a return
1. To make a return, please complete the form and include it with your shipment. If you are unable to print the form, please write the required information by hand on a piece of paper or send it by email.
2. For logistical reasons, we do not accept returns in-store. Shipping the return to the warehouse ensures that the return will not be lost and will be delivered directly to the person responsible for the returns and complaints department, ensuring quick and efficient processing.
3. Returned items should be sent by courier to the warehouse address given below:
Wał Miedzeszyński Street 377
03-980 Warsaw
4. If your return is approved by us, we will immediately transfer the funds to the account number you provided or issue a voucher for the specified amount to be used in our store (depending on the option selected in the form).
5. We reserve 14 days to process returns.
6. Returns must be sent back at your own expense via any courier. We do not accept parcels from parcel lockers, collection points, or post offices.
5. Exchange
1. Product exchanges can only be made in-store. If you are unable to visit us in-store, exchanging goods involves returning the products as a return according to the procedure described above and placing a new order in the online store.
2. We kindly ask you to return the products together with the completed returns form – this will enable us to efficiently process the refund to your account.
6. Complaints
1. Complaints will be accepted only if you email the completed complaint form along with proof of purchase to sklep@funwind.com.pl . Please attach photos of the defect. Complaints submitted in any other form will not be accepted. We will make every effort to review your complaint as quickly as possible.
2. We will process your complaint in accordance with the manufacturer's decisions.